Frequently Asked Questions

1. How do I login to the training?

NIH Users:

  • You may login with the NIH username/password combination that you use to access your NIH desktop computer or the NIH VPN.
  • In the username box enter “NIH\” followed by your NIH username (example: NIH\doej). Note the use of the backslash “\” (the key above the <Enter> key on most keyboards).

Non-NIH users:

Apply for an external account:

  • Complete the request form. An auto reply e-mail will let you know your account request was submitted successfully.
  • Within 1–2 business days you will receive an a second e-mail with a username and a temporary (one-time) password. If you do not receive this e-mail, check your spam or bulk mail folder.
  • Follow the instructions in the approval message: Go to http://password.nih.gov. Select NIHEXT as the domain. Login with your username and temporary (one-time) password and create a new personal password. Your account is not active until you complete this step.
  • Return to http://dsmblearningcenter.niaid.nih.gov and login with your NIH External Account username and password. In the username box enter “NIHEXT\” followed by your username (example: NIHEXT\doej). Note the use of the backslash “\” (the key above the <Enter> key on most keyboards).

2. What should I do if I have applied for an external account, but haven't received any e-mails?

Check your inbox (spam and bulk mail folder). You should have received two e-mails from NoReply@mail.nih.gov: an automatic reply that will let you know your account request was submitted successfully and an account approval message with a username and a temporary (one-time) password.

3. I am a NIH user, why can't I login using my NIH username and password?

Make sure you have entered “NIH\” followed by your username (example: NIH\doej). Note the use of the backslash “\” (the key above the <Enter> key on most keyboards).

4. I am a non-NIH user, why can't I login using my external username and password?

Make sure you have entered “NIHEXT\” followed by your username (example: NIHEXT\doej). Note the use of the backslash “\” (the key above the <Enter> key on most keyboards).